shipping & returns

SHIPPING

We ship securely worldwide using the provider DHL Express for the fastest & most reliable service. All EU orders are DDP (Delivery Duties Paid) - we SOUL SEEKER STUDIOS LTD cover the cost of import fees to the EU.

We aim to dispatch orders within 1 working day.

Please see our shipping rates below:

UK
DHL Express (1-2 Business Days) - £5
Orders over £100 via DHL Express (1-2 Business Days) - Free

EU
DHL Express (1-3 Business Days) - €12 (£11)
Orders over €150 via DHL Express (1-3 Business Days) - Free

USA/CANADA
DHL Express (1-4 Business Days) - $15 (£12)
Over $150 via DHL Express (1-4 Business Days) - Free

AUSTRALIA
DHL Express (2-4 Business Days) - $30 aud (£17)
Over $150 AUD via DHL Express (1-4 Business Days) - Free

ROW
DHL Express (2-4 Business Days) - $20 (£16)
Over $150 via DHL Express (2-4 Business Days) - Free

TRACKING YOUR PARCEL

All processed orders are confirmed via email and processed with a tracking number.

Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you.

Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.

RETURNS

If you would like to make a return or exchange, please firstly email us at at returns@soulseekerstudios.com to let us know and we will provide further details in processing your return/exchange.

Exchanges/refunds will be issued up to 14 days from the date the product was received. All items must be unworn with all original tags and packaging in original condition to be eligible for return. We have the right to refuse a refund if items are not in their original condition. If you are unsure please see our terms & conditions for more information or send us an email.

We currently offer free returns to our UK customers. If you would like to make a return and are in the UK please contact returns@soulseekerstudios.com and we will provide you with a return label.