We aim to process orders as soon as we receive them, however please allow for 1-2 working days. Each order will be provided with tracking information once shipped via our trusted courier DHL.
SOUL SEEKER STUDIOS LTD is not responsible for delays in shipment caused by holidays, weather conditions, custom issues and any other circumstances that is beyond our control.
All EU orders will be shipped DDP (Delivered Duties Paid), our courier DHL may contact you for more information regarding your shipment, however you will not be charged for importing into the EU. Any other charges or fees to be paid are responsibility of the buyer. Countries outside of the EU may be subject to additional duties to be paid. As the recipient, you are liable for all import duties, custom and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from custom on arrival. The final value of your order does not include any additional duties required. If you refuse to pay the duties to release your order, the order will subsequently be returned back to us and refunded. A shipping & handling fee may be deducted from your refund.
RETURNS & EXCHANGE
We sincerely hope you are satisfied with your purchase, however if you are not for whatever reason we will happily exchange or return your unworn item. All orders must be returned in the same condition provided, unworn with the original tags attached. Orders to be returned must be done so within 14 days of receiving your order. Any orders after this time it is at our discretion whether we decide to accept the return. Please contact us at firstname.lastname@example.org if you would like a return or exchange which we will process for you.
UK orders are subject to free returns where we will provide you with the return label. In the unfortunate event of receiving a faulty item, please email us at email@example.com within 14 days of receipt and we will process this for you as requested. If you are unsure or have any questions, please email us at firstname.lastname@example.org
Our payment providers that we use are Shopify Payments and Paypal, which are secure and the world’s leading online payments systems. All transactions are 100% encrypted and secure.
SOUL SEEKER STUDIOS LTD reserves the right to question and request further proof if there is any risk of fraud detected on an order.
SOUL SEEKER STUDIOS LTD reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.
SOUL SEEKER STUDIOS LTD will not cover shipping costs for uncollected packages.
SOUL SEEKER STUDIOS LTD cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR, USD or GBP into any other currency.
If you have any questions please contact the customer service at email@example.com